Security & Privacy

Payment Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Privacy Policy

We want you to feel comfortable about using www.roothies.com so please read our privacy policy set out below:

You are able to browse the website freely but once you have decided to make an order, we will require some information from you, your name, address, telephone number, email address and your credit/debit card details. This information is necessary for us to process your order, send you your goods and let you know of any problems. Your credit card details will not be stored in our system and all the information you give will be treated as private and confidential and will not be forwarded to any third party.

By creating an account with www.roothies.com, you consent to us collecting, processing and using personal information to administer and deal with your orders and your account.

At any time, you are able to check the information we have and edit it if necessary e.g. if you move house or change your phone number or email, or just want to make sure that it’s all up to date. You can do this by contacting us by phone or by logging onto the site and editing your account.

Our site uses secure software to protect your information whenever you place your order or access your account, in accordance with current UK data protection guidelines.

We notify you if any changes to our privacy policy on this site so that you are kept informed of your rights and can let us know if you want to change your preferences.

Cookies

Google Analytics
We use Google Analytics to monitor how customers use www.roothies.com - this information cannot in anyway personally identify a customer other than his/her general geographical location.

Communications from the Sites
We send out two types of email communications.
Service related emails - i.e. order confirmations emails, forgotten password emails.

Marketing Emails - newsletters, etc.
These are information only emails that a customer has to “subscribe” to, and user can unsubscribe at any time through their Roothies account.